For families
Starting home care is rarely an easy decision. We try to make the next step the easy bit.
Most families who reach Maphy have been thinking about this for months. The hard part is already behind you. What's left is a phone call, a free home visit, a written plan — and a small, familiar team turning up to help.
How it goes
Four steps, no surprises.
Step 1
A short phone call or email
Tell us, in a few sentences, who needs care and what's prompting the question. We listen, ask a couple of follow-up questions, and book a free home visit at a time that suits the family.
Step 2
A free home visit
Someone from the office comes to you — usually within a week of the first call. We meet the person who'd be cared for, listen, look around the home, and talk honestly about what we can and can't offer. No pressure to decide on the spot.
Step 3
A written care plan
We write a plan around the routines that already work — when to visit, what to help with, what to keep an eye on, and how often to review. You see it before anything starts. We change it whenever life changes.
Step 4
A small, familiar team
Where rotas allow, the same one or two carers visit each week. They learn the small things — which mug is preferred, where the cat sits, the morning news on the radio at half past. Continuity is what makes home care work.
Questions families ask
The four things almost everyone wants to ask first.
What if Mum doesn't want strangers in the house?
Almost everyone says this at first. The first visit isn't a care visit — it's a cup of tea, a conversation, and a chance for everyone to see who's at the door. Care builds from there, slowly. We never start with a stranger and a clipboard.
How does this work alongside the district nurses and the GP?
Closely. Where someone is already known to the district-nurse team or has a GP plan in place, we work to it — not around it. With permission, we share notes after each visit so the wider team has the picture.
What if our needs change?
Most do, often within the first few months. Care plans are written to be reviewed — at the family's request, after a hospital stay, after a fall, or routinely every few months. Adding hours, dropping hours, switching to overnight: all part of the normal rhythm.
How much does it cost?
Visiting care is charged by the hour with a small differential for early/late and weekend slots. Live-in care is quoted as a weekly rate. We give you the numbers in writing before anything starts. There's no commitment to a minimum term.
We reply within one working day. Or email maphyhealthcare@gmail.com.
Care for someone you love?
Start with a home visit, not a sales pitch.
We'll come to you in Lincoln or anywhere across the Lincolnshire patch for a free, no-pressure visit — usually within a week of you getting in touch. We'll tell you honestly what we can offer, what we can't, and roughly what it costs.